R&D MANAGEMENT = CONFLICT RESOLUTION + “QUALITY MANAGEMENT”
Bernard Mayer (2000) in “The Dynamics of Conflict Resolution”:
Understanding conflict is basic to its resolution. If we seek to end a conflict, we must start by understanding its nature. What makes a successful peacemaker or conflict resolver is not a set of processes, methodologies, ot tactics; it is a way of thinking, a set of values, an array of analytical and interpersonal skills, and a clear focus.
Steve Tuffill in “What is the Definition of Quality Management System”:
Quality management is the single most important process in any organization, whether for profit, nonprofit or an organization such as a health-care maintenance organization. It defines the purpose of quality for the organization it represents. Quality management is often forgotten, but it guarantees the quality in output from any organization and exists as an asset that always adds value to it.
QUALITY ASSURANCE R&D
Quality Management Systems focus on the creation of excellent value-added processes and aims to avoid non-value added activities.
There are two common typs of ombudspersons. the classical ombudsperson and the organizational ombudsperson. In North America and Europe the latter type of ombudsperson today is the more numerous one.
What kept me busy up to now: Conflict management in international R&D Organization + Leadership in gobal R&D organization (incl. personal coaching and mentoring)
Responsible Global Head (Vice-President) of Toxicology and Safety Pharmacology (> 100 employees, Chemicals and Drugs) (GLP-Good Laboratory Practice, certified quality), then
Responsible Global Head (Vice-President) of worldwide Quality Management-Unit (GLP, GMP, GCP) (Chemistry, Biochemistry, Pharmacology, Toxicology, DMPK, IT), incl.
Clear vision and mission communication | Solid knowledge – fast learning capability | Good governance – lean culture (empowerment instead of instructing)
Productivity and price (cost) are good arguments for the development of processes and organizations, however, the determining factor for a stadily successful organization is the quality of the results.
Because everybody believes in somehow different things each person has a different picture of what is real.
Fortunately, most coworkers do a good job. They are doing what they are expected to do and often they do even more. They are cooperative, reliable and hard working.