QUALITY MANAGEMENT – QUALITY ASSURANCE
Quality Management Systems focus on the creation of excellent value-added processes and aims to avoid non-value added activities. Processes are evaluated on how effectively and efficiently they create value.
Effectiveness is defined as delivering what the customer requires; it encompasses quality, price, delivery, timeliness and everything else that goes into perceived value. Efficiency is defined as being effective using a minimum of resources. Excellent processes are those that are both effective and efficient.